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One Step Timers makes every effort we can to make sure that our customers are satisfied with our products. If you are not satisfied with our products for any reason, you may return the product for a refund or replacement.  Please note the following conditions.
  • Shortages or Defects must be noted within 7 days of arrival.
  • Notify us by phone if you would like to return any product.  We will make notes in our system.  No return authorize number is required.
  • Shipping charges that we incur are not refundable.  Return shipping charges are your responsibility.   We will advise you on the best return method.
  • If items are deemed to be defective, we will refund your return shipping if the shipping is done by the method we advised.
  • If you refuse delivery of your order, shipping charges that we incur will not be refunded. We will also charge a small restocking fee.
Our return address is:

One Step Timers
Attn: Returns
17511 SE 84th Foxgrove Ave
The Villages, FL 32162